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BBB: Beware of Hollywood Video Debt Notices

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ST. LOUIS, Mo. (KMOX) – Remember Hollywood Video? The movie rental chain shut down a few years ago, but apparently a couple of collection agencies don’t care.

Bill Smith, investigator with Better Business Bureau of St. Louis says, “they’re saying they’re being billed for videos or games they never checked out and in other cases former customers of Hollywood Video are saying they are being called for late fees on videos they did check out but also returned.”

One St. Charles woman says West Bay told her she owed $28 dollars in a collection notice. “No way am I paying this,” she said.

Another former customer says he got a bill from the same collector for $21 dollars in overdue fees. “I do not owe Hollywood Video anything and have never before been notified that I do.

About a dozen complaints have been filed in recent months.

Smith says if you receive a call from West Bay Acquistions of Rhode Island or Universal Fidelity of Houston, Texas file a complaint with the Better Business Bureau.

The two companies are working with the bankruptcy trustee for Movie Gallery, owner of the now closed Hollywood Video chain, trying to collect what the trustee believes may be millions of dollars in unpaid bills.

Smith says 1400 complaints have been filed nationally in the past year against West Bay and Universal. West Bay has a grade of “F” while Universal has a “C” from the BBB.

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