ST. LOUIS (KMOX) – The gaming floor is up and running again at Lumiere Place, following a night chaos and confusion when hundreds of slot machines went on the fritz.
Gamer Kay Davis says it was another night of gaming as usual when suddenly around 7:30 p.m. or so, “the machine was going off like you’d hit a jackpot, just ringing all over the place.”
But no money would come out of the slots, even as players kept feeding them.
Another customer says it shouldn’t have turned into the ordeal that it became.
“It is standard IT practice to have a mirror image so when you crash, you don’t go over,” she says. “They didn’t have a backup.”
A woman named Tina finally left the casino at 5:30 a.m. without her money because she had to go straight to work.
She says at least casino officials didn’t send her away empty-handed—they gave her a $10 food voucher.
Lumiere Place officials have issued a statement apologizing for any inconvenience, saying the casino experienced a “system failure” and then spent several hours paying customers manually for their losses.
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