KMOX 1120AM

Local

Long Delays in Missouri’s Medicaid Program

Associated Press
View Comments
File photo of a call center. Photo: GUILLERMO LEGARIA/AFP/Getty Images

File photo of a call center. Photo: GUILLERMO LEGARIA/AFP/Getty Images

CBS St. Louis (con't)

Affordable Care Act Updates: CBSStL.com/ACA

Health News & Information: CBSStL.com/Health

ST. LOUIS (AP) - Missourians trying to use a call center to sign up for the state’s Medicaid program are running into long delays, prompting nearly half of them to hang up before they get help.

The St. Louis Post-Dispatch reports the delays and busy signals violate the state’s contract with the private company that runs the call center.

The Department of Social Services has told the company, Mississippi-based YoungWilliams, to correct the problems within five business days of Aug. 28 or the state might withhold 10 percent of the company’s next monthly payment.

A YoungWilliams official says 10 more staffers are beginning work this week and another seven are in the new hiring process.

To date, YoungWilliams has been paid about $9.4 million for its call center services.

Copyright 2014 The Associated Press. All Rights Reserved. This material may not be published, broadcast, rewritten or redistributed.)

MORE HEALTH NEWS:

View Comments
blog comments powered by Disqus
Follow

Get every new post delivered to your Inbox.

Join 3,913 other followers