call center

File photo of a call center. Photo: GUILLERMO LEGARIA/AFP/Getty Images

Long Delays in Missouri’s Medicaid Program

Missourians trying to use a call center to sign up for the state’s Medicaid program are running into long delays, prompting nearly half of them to hang up before they get help.



Cape Girardeau Call Center Closing, 400 Jobs Lost

Officials at Integrity Solution Services announced that the office would close in September after Charter Communications decided to consolidate its customer service and call center operations.



State of Emergency Over 911 Call Centers

ST. LOUIS (KMOX) – Several Missouri counties are still in the 20th century when it comes to 911 emergency call centers and unless a new funding source is found soon, many more could be going back […]


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