ST.LOUIS (KMOX) – If you get a letter from FEMA telling you you’ve not been approved for flood recovery assistance, don’t give up, it could be a mistake.

FEMA’s urging those who’ve applied for help but been denied to read the rejection letter carefully and contact the agency again.

“Often, when an applicant receives a determination letter denying their application, we are asking for additional information. Perhaps they forgot to sign the application or did not provide a social security number,” FEMA’s Darrell Habisch writes in an email to KMOX.

“We interact with the applicant using their stated method, perhaps USPS or perhaps email to an address they provide.”

If you are rejected, you should go to your local recovery center or go to FEMA’s website or use the call center. The issue can be resolved with a driver’s licence, utility bill or other ID.

If you sustained flood damage in the spring floods, you have about six weeks to register with FEMA.

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