Delta refused when my husband requested they book his flight for another airline today. All of Delta’s flights to his destination were booked or canceled for today.
They also denied any reimbursement because of the situation being caused by weather, when it was clearly their fault for not having enough de-icer, a problem specific to Delta alone.

I was also left with NO offer of an airline switch, NO offer of reimbursement and NO offer from Delta of hotel accommodations. I will never again fly with this company.

We are 4 more travelling women who were stranded in STL. It seems that the DELTA policy is to compensate only those passengers who gave them the biggest hassle. Unfair treastment and uncaring staff at Delta STL – when we found out others were compensated (mostly males who said they were firm with the employees about getting a free room and meals); we called Delta to be told to ask at the STL airport when we checked back in. Then the Delta agent there said to call Customer Service. Will try that but don’t hold alot of hope. This is unfair and will determine if we all ever fly Delta again.

Actually, they’ve caused at least ONE person to be fired for tweeting about this. A radio personality was fired after tweeting about the delay, when Delta threatened to pull advertising funds from the radio station. So, who are they apologizing to, exactly?

They didn’t apologize to one passenger, Chadd Scott. They got him fired from his radio station job in Atlanta for Tweeting his displeasure in Delta’s service. Delta is a big advertiser on 680 The Fan (local sports talk in Atlanta) and pressured the station to fire Scott for having the audacity to complain about a situation that Delta is having to apologize to customers for publicly. I guess Delta hoped this story would not get out and viewed Scott’s Tweets as a way to squelch the story.

Wonder if Delta apologized to this guy: http://blogs.ajc.com/radio-tv-talk/2011/03/15/680the-fans-chadd-scott-said-he-was-fired-for-tweets-about-delta-airlines/?cxntfid=blogs_radio_tv_talk&utm_source=twitterfeed&utm_medium=twitter

My sister and I were there all day long and got no compensation what so ever. They refused to give us room and meal vouchers after we waited in line for over 2 hours. They did get us a flight on United the next morning after we insisted. I’d sure like to know who got comensated as everyone we spoke with did NOT. What a crock. Delta stands for doesn’t ever leave the airport! Delta Sucks!

According to the story above: “Delta spokesman Anthony Black says passengers have been accommodated through other airlines, put up in hotels, and given food vouchers.”

If he’s going to be a spokesman, Anthony Black had better check his facts! Delta did little or in most cases NOTHING to rectify the hassle they caused their passengers by being pathetically unprepared. My flight was continuously delayed and eventually cancelled (a fact we had to discover ourselves, since the staff had abandoned the gate counter). Once the flight was finally cancelled, there were few options for re-scheduling a flight and only after DEMANDING service on the phone line I was given were we re-booked on a United flight the next day. Then, we stood in line for well over an hour at the ticket counter only to be handed a worthless ‘discounted rate’ coupon to a nearby hotel. We were given no hope of a food voucher. EXTREMELY poor, essentially non-existent, customer service from Delta. I was neutral about them as an airline prior to the trip, but kept getting feedback from others how horrible they are…unfortunately, now I know first hand!

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