Some Southwest Flyers Not Feeling The Luv

DALLAS (AP)- Southwest Airlines’ attempt to thank its online friends with a half-price ticket sale has backfired with customers inadvertently being billed multiple times, not feeling the “luv.”

Airline spokeswoman Ashley Dillon on Saturday blamed a “technology glitch” for the duplicate billings to debit and credit cards.

She says the airline doesn’t yet know how many took advantage of their “luv2like” promotion that gave customers who booked flights on Friday a 50 percent discount on certain fares. She says officials at the airline are working to refund erroneous charges.

Frustrated customers have reported waiting hours to speak to customer service reps. Dillon apologized.

The promotion was to celebrate the airlines’ three million Facebook fans milestone.



Leave a Reply

Fill in your details below or click an icon to log in:

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

More From CBS St. Louis

Live Inspired
KMOX Podcasts

Listen Live