Worst customer service in the servicing department, over charge & does not honor in house warranty. The departments do not communicate with each other, bad service all around will never buy another car from them again
I disagree with Jeff B. and Lillian G., My family has been buying cars and having them serviced at Johnny Londoff for over 20 years. We have our cars serviced at Londoff Chevy and are ALWAYS treated with respect and everyone I came in contact with was VERY knowledgeable and helpfull. I try and practice the golden rule when dealing with anyone, "You treat them as you want to be treated." Reading their reviews kinds of explains what happened with them. Being incompetent and rude reflects both ways. I would reccomend them hands down to anyone!
I have to say that I agree with Lillian G; This place is incompetent & rude, definitely both.
We bought our 2010 Camaro less than 3 months ago. The vehicle carried a 3 month, 6K drivetrain warranty. Just last week, the vehicle started blowing black & white smoke like crazy.....towed to Londoff. Upon evaluation, we were told that the fuel pump had failed....On-Star indicated 8+ failure codes. I was informed that this was covered under warranty. Great!
After they installed fuel pump, same issue, no better. I was then informed that the gas was contaminated, & it would be $1,200.00 to correct...I just bought this pig. After a great deal of negotiation & arguments, they had agreed to resolve for $370....still in my pocket!
They then further accused my wife of putting diesel fuel in the tank....the diesel nozzle will not even fit the gas orifice.....wrong! Square peg, round hole MORON!!
We have bee loyal Londoff fans since 1987.
We are done, no service, no new vehicles, NO NEW Vehicles. Once again, 1 star is too many............signed disappointed ONCE AGAIN!!
ARE YOU KIDDING ME?!!
Best car buying experience EVER!! I have purchased many vehicles over the years, but never have I had such a smooth and seamless experience as I did at Johnny Londoff Chevrolet. Steve McNorton went out of his way to ensure my wife and I had all of our concerns addressed and needs met. THANK YOU!! We will be back!!!
This place is either incompetent or rude, possibly both. A window replacement company recommended we call a Chevy dealership to ensure we had the right windshield replaced and it was horrible calling the parts department here. The gentleman (loosely used) was absolutely rude and basically called us idiots for thinking we had more than just a normal windshield. I had to ask for the parts number to get any information and he didnt want to part with that either.
Worst buying experience I've ever been through. They basically stole my property caused me extra fees and lied to me through the whole buying process of my vehicle. I wouldn't recommend these people to my worst enemy. They don't even deserve one star but I cant give them a zero.
Best Car Experience Ever
Bought a car from them 2 months ago. What a great experience. Low pressure, or should I say no pressure! I love the car, love the deal I got & would recommend them highly to everyone.
Pretty Nice Experience
I was pleasantly pleased with the experience that I had at Johnny Londoff. The salesman was low pressure, nice person to shop with. Understood clearly our desires and dislikes. Made the time we spent, which was probably longer than I thought I would be there, well worth it. And I very much feel that if we go with Chevy, I'll be back to ask for my salesperson.
Owning Your Own Building and Lot Does Nothing to Guarantee Good Service...
I can use four succinct words to describe Johnny Londoff and my experience with them. WORST SALES EXPERIENCE EVER. I have bought many vehicles in my day, and this was, sadly, the worst experience I have ever had. And I have haggled for ten hours once during a car purchace. Horrible. Absolutely horrific. I have neither the patience nor the time to get into how horribly flubbed the sale of our new car was, nor how inept the sales folks were. But a few highlights: the salesperson didn't know the model or trim level of the vehicle they were selling us, and proceeded to argue with us on the point. The salesperson spent almost 45 minutes trying to setup the On-Star service our vehicle did not have, and included two other salespersons in his futile efforts. And finally, the salesperson quibbled with us on the price, saying something along the lines of 'well dropping it by $500, that's what, like 50 cents a month? But I'll see what I can do. Wahtever.'. I will say their price for the vehicle was outstanding. The absolute best around, hands down. But that savings was passed along to the buyer in sub-sub-sub-par customer service. Our experience was so astoundingly bad, we filed a report with GM. Bottom-line: If you want the best price hands-down, you might want to check Mr. Londoff out. Then take a picture of the window sticker, and go negotiate with a different dealer. Possibly one that understand customer service and customer respect. One star is one too many...